Effective 22 October 2026 · Version 1.0
1. Hello, and what this is
Thanks for using ChomaPOS and ChomaposPLUS. These terms are the agreement between you and Receipters Technologies Limited ("Receipters", "we", "us"). They cover this website (chomapos.com), the ChomaPOS app (rest.chomapos.com), the ChomaposPLUS app (plus.chomapos.com), and everything that runs behind them (together, "the Services").
We've written this in plain language on purpose. Please read it. Ticking the box on our home page, creating an account or signing in means you agree to it. If you don't agree, please don't use the Services.
"You" means the person using the Services and, where you use them for a business, that business too. If you are signing up for a business, you confirm you are allowed to accept these terms for it.
2. Who can use the Services
- You must be 18 or older, and able to make a binding agreement.
- The Services are made for businesses: restaurants, bars, cafes, hotels and similar. They are not for personal or household use.
- Give us true details when you sign up, and keep them up to date.
3. Your account and your team
- Keep your sign-in details, business code and PINs private. Anything done with your login is treated as done by you, so please don't share logins. Give each person on your team their own.
- The person who sets up the business (the administrator) decides who on the team can see and do what. You are responsible for choosing those roles sensibly and for removing people who leave.
- Tell us quickly at receipters@receipters.com if you think someone has got into your account. We may reset access to protect you.
4. Using the site and the Services properly
You agree not to:
- break the law, or use the Services to help anyone else do so;
- try to get into accounts, data or systems that aren't yours, or probe, scan or test our security without our written permission;
- upload viruses or harmful code, or overload the Services on purpose;
- copy, resell, reverse-engineer or build a competing product from the Services, except where the law lets you;
- enter data you don't have the right to use, or use the Services to harass, mislead or defraud anyone;
- create fake receipts, records or reviews, or use the Services to hide income or avoid tax.
We may limit, suspend or close an account that breaks these rules, and we will tell you why where we can.
5. Your data stays yours
Everything you and your team put into the Services is "your data". That includes menus, prices, orders, receipts, stock, staff records, guest and booking details, customer details and reports.
- You own it. We don't claim ownership of your data.
- We use it to run the Services for you. You give us permission to store it, process it, back it up, display it to your team, send the emails and receipts you ask for, and fix problems. We don't sell your data and we don't use it for advertising.
- You can take it with you. You can export your reports and records at any time, and ask us for help getting a copy if you can't.
- Your responsibilities. You decide what to record. You are responsible for having a lawful reason to hold the personal details of your staff, guests and customers, and for telling them what you do with it. For example, hotels often record guests' ID or passport numbers, and payroll holds sensitive pay details. Only collect what you need, and only give access to people who need it.
6. Privacy: how we handle personal information
We follow the Kenya Data Protection Act, 2019 and, where it applies to you, other data protection laws. Here is the short version of what we do.
For your business data, you are the "data controller" and we are your "data processor". That means we handle it on your behalf and on your instructions. For our own account, billing, security and website records, we are the controller.
What we collect
- Account details: your name, email, phone, business name, role and sign-in information (passwords are stored scrambled, never as plain text).
- Business data: what you put into the Services, as described in section 5.
- Technical information: things like device and browser type, IP address and error logs, so we can keep the Services secure and working.
- Messages: our emails to you and any support conversations.
Why we use it
- to provide, secure and improve the Services;
- to send verification codes, password resets, receipts and service notices;
- to respond to support requests and to meet our legal duties;
- for marketing emails only if you've said yes (see section 9).
Who we share it with
We share only what is needed, with companies that help us run the Services, under agreements that protect your data:
- cloud hosting and storage (Amazon Web Services);
- email sending (Resend);
- payment and fiscal-receipt providers that you choose to switch on, such as M-Pesa, and tax-receipt services.
We may also share information when the law requires it (for example a court order), or to protect people's safety and our rights. We never sell personal information.
Where it is stored
Our servers are in data centres outside Kenya, so your information is transferred abroad. We do this only with appropriate safeguards, as the Data Protection Act requires, and our providers must keep it secure.
How long we keep it
We keep your data while your account is active. After you close it we delete or anonymise it, normally within 90 days, except what we must keep for tax, legal or security reasons. Backups roll off on a schedule, so deleted data may sit in an older backup for a short while before it disappears.
How we protect it
We keep each business's data separate from every other business's, use encrypted connections, restrict who can see data, and keep backups. No system is perfectly safe. If we learn of a breach that affects your data, we will tell you without undue delay, and we will help you tell the people affected and the Data Commissioner where the law requires.
Your rights
Under the Data Protection Act you can ask to see your personal information, correct it, delete it, object to certain uses, or receive a copy you can move elsewhere. If your information is held in a business's account (for example you are a guest or a staff member), please ask that business first, as it decides how the data is used. You can also contact us at receipters@receipters.com and we will point you the right way. If you are unhappy with how we handled your request, you have the right to complain to the Office of the Data Protection Commissioner in Kenya.
Cookies and browser storage
We use your browser's storage to keep you signed in and to remember settings such as your language. We don't use advertising or cross-site tracking cookies.
Children
The Services are not for children and we don't knowingly collect their information. If you think a child's data has been entered, please tell us and we will remove it.
7. Money, tax and the law, for your business
- Payments. When you take payments through M-Pesa, cards or other providers, the money moves between your customer, the provider and your own account. We don't hold your funds. The provider's own terms apply to those payments, and fees they charge are between you and them.
- Tax and receipts. You are responsible for charging the right VAT and taxes, issuing proper receipts, keeping your records, and filing with the tax authority. Our tools help, but you must check the figures are right for your business.
- Licences and rules. You are responsible for having the licences your business needs and following the rules for your trade, including alcohol licensing and age checks (nobody under 18 may be served alcohol), food safety, guest registration, employment and payroll laws, and health and safety.
- Your staff. If you use staff features such as schedules, payroll and tips, you are responsible for treating your staff fairly and lawfully and for the accuracy of what you enter.
8. Plans and fees
Some parts of the Services may be free, and others may need a paid plan. Where a fee applies, we will show it before you agree to it. If we change a price we will tell you ahead of time, and the new price applies from your next billing period. Fees already paid are not refundable unless the law or your plan says so.
9. Emails and messages
We send you the messages that make the Services work: verification codes, password resets, receipts you ask for, and important notices about your account. We will only send marketing emails, such as news and offers, if you've agreed, and every one will have an easy way to unsubscribe.
10. Availability, changes and backups
- We work hard to keep the Services up, but we can't promise they will never be interrupted. Maintenance, internet or power problems, or problems with our providers can affect them.
- We keep backups to help recover from problems, but you should still export important records regularly. Data entered while the Services were down, or between a backup and a problem, may not be recoverable.
- We may improve, change or retire features. If we make a change that seriously affects you, we will tell you in advance where we can.
11. Other companies' services
The Services connect to other companies' products, such as payment providers, email and fiscal-receipt services. We're not responsible for those services, and your use of them is under their own terms.
12. Our property
The Services, our names and logos (including Receipters, ChomaPOS and ChomaposPLUS), and the software and designs behind them belong to Receipters or our licensors. You get a limited, non-exclusive right to use them as these terms allow. That right can't be transferred to someone else. If you send us ideas or feedback, we're free to use them to improve the Services without owing you anything.
13. What we're responsible for, and what we're not
- We provide the Services with reasonable care and skill, but they are provided "as is". We can't promise they will be error-free, always available, or right for every purpose.
- To the extent the law allows, we are not liable for indirect or knock-on losses, such as lost profit, lost sales, lost business or lost data, or for losses caused by things outside our control.
- To the extent the law allows, our total liability for any claim connected with the Services is limited to the fees you paid us in the 12 months before the claim.
- Nothing in these terms limits liability that can't legally be limited, such as for fraud, or for death or personal injury caused by negligence, or removes any rights you have under consumer or data protection law.
- You agree to cover us for losses and claims that come from your breach of these terms, from your data being unlawful, or from your use of the Services in a way the law forbids.
14. Ending things
- You can stop using the Services and close your account at any time by emailing us.
- We can suspend or end your access if you break these terms, if the law requires it, or to protect the Services or other people. Where we reasonably can, we will warn you first and give you time to export your data.
- When your account ends, you lose access, and we handle your data as described in section 6. Sections that are meant to continue (such as data, liability and governing law) keep applying.
15. Changes to these terms
We may update these terms from time to time, for example as the Services or the law change. We will post the new version on this site, show the new effective date, and tell you about important changes. If you keep using the Services after the change, you accept the new terms. If you don't agree, you can close your account.
16. Law, disputes and everything else
- These terms are governed by the laws of Kenya.
- If something goes wrong, please write to us first at receipters@receipters.com. We would like the chance to put it right. If we can't settle it together, the courts of Kenya can decide it.
- If part of these terms turns out to be unenforceable, the rest still applies.
- These terms are our whole agreement about the Services, and replace anything earlier. You can't pass your rights under them to anyone else without our written consent.
- If we don't enforce a right straight away, we haven't given it up.
17. Talk to us
Questions about these terms, your data or your privacy rights? Email receipters@receipters.com.
